Support

Payments, receipts and refunds

Plans and credits are sold to you through Link, the payment service of Stripe, which sends your receipts and answers questions about payments. For a receipt, a charge you don't recognise or a refund, contact Link support, which can help you fastest. Your bank statement shows these payments as made to Link.

Your plan and credits

• To change or cancel your plan, open your account page, then Plan, then Manage subscription. You can also manage it from your Link account.
• To buy credits, use the Credits tab on your account page. Credits you buy never expire.
• What each kind of check usually costs is on the pricing page, and every credit spent or added is listed under Activity on your account page.
• Anything that fails on our side is never charged.

A result you think is wrong

Open the result and use its Dispute tab. Tell us what's wrong and, if you can, give a source. We review every dispute, and correct the result if we got it wrong. How we decide explains how results are reached.

Signing in

• If you signed up with X, use Continue with X on the sign-in page.
• If you've forgotten your password, use Forgot your password? on the sign-in page. We'll email you a link to choose a new one.
• To delete your account, open your account page. You'll be asked to confirm.

Your personal data

To see, correct or delete what we hold about you, or for any question about privacy, write to [email protected]. The privacy policy explains what we keep and why.

Anything else

Write to [email protected]. If it's about a check, include its link.